Active Directory, Microsoft 365, and Exchange management and reporting
Hybrid AD, cloud, and file auditing; security; and compliance
Identity security with adaptive MFA, SSPR, and SSO
Reporting, auditing, and monitoring for hybrid Exchange and Skype
Active Directory, Microsoft 365, and Exchange backup and recovery
Hybrid AD, cloud, and file auditing; security; and compliance
SharePoint reporting and auditing
Microsoft 365 security
Cloud security monitoring and analytics
File auditing, data leak prevention, and data risk assessment
File security and storage analysis
Automated patching across multiple OSs and over 850+ third-party apps
Simplified third-party patch deployment via ConfigMgr and Intune
Seamless mobile device management from onboarding to retirement
Remote troubleshooting with integrated chat, voice, and video
Automated OS image creation and seamless role-based deployment
Prioritization-focused enterprise vulnerability management
App control and endpoint privilege management software
Data theft prevention with strict peripheral device control
Browser security with isolation, lockdown, and activity tracking
Sensitive data protection and compliance for endpoint devices
Full-stack observability with AIOps and digital experience monitoring
AI-powered, all-in-one SaaS platform for observability and digital experience monitoring
Digital experience, application performance, and infrastructure monitoring
All-in-one vendor risk assessment tool to ensure domain security
Network, server, and storage performance monitoring
Bandwidth monitoring and traffic analysis
Network change and configuration management
Firewall rule, configuration, and log management
IP address and switch port management
Centralized IT alert management
Status pages for real-time status and incident communication
A cloud-native identity platform for workforce IAM
Full-stack service management for enterprises
IT asset management with an integrated CMDB
Unified endpoint management and security
Comprehensive mobile device management
Enterprise remote access
Automated multi-OS patch management
Full-stack monitoring for IT admins, DevOps, and SREs
Status pages for real-time status and incident communication
Cloud cost management for modern software teams
SaaS management platform to maximize ROI
Centralized IT alert management
Secure your IT infrastructure and prove compliance from the cloud
AI-powered unified analytics platform to correlate all IT data
An all-in-one DNS management service to keep your business online
Low-code application development platform
Remote support software
Collaborative project management
Agile project management
All-in-one collaboration tool for unified communication
Secure email hosting solution for businesses
All-in-one video conferencing solution for remote business meetings
All-in-one AR remote assistance software solution for remote collaboration.
Unified network monitoring and endpoint management for MSPs
Unified Active Directory management and reporting solution for MSPs
Unified SIEM solution for MSSPs
Log management and advanced threat intelligence for MSSPs
Complete privileged access security for enterprises
Privileged password management
Full-stack service management for MSPs
The IT help desk environment is incredibly challenging as it's the go-to destination for end users when anything goes wrong. It makes the IT help desk a high-pressure, high-impact, and high-stress environment where technicians are constantly firefighting and unable to express their challenges.
Download our e-book to discover six ways analytics can help you get a realistic picture of your help desk's performance, so you can see if your help desk is struggling.
Get a realistic picture of your IT help desk's workload.
Shine a light on your help desk team's performance to know if team members are struggling with the overwhelming workload.
Focus on end-user feedback to spot areas that need improvement in your help desk.
Leverage analytics to identify underlying problems that add to your help desk workload.
Deploy analytics to measure the value that IT brings to the organization in terms of productivity, quality, throughput, predictability, and financials.
Ascertain when your help desk needs to switch to crisis mode with the help of scenario planning.