Help Document

- Introduction
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- Anomaly Reports
  - Available reports
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- Risk Scoring
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- Database Migration
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- Troubleshooting

# Troubleshooting

- Data is not populated in the Anomaly Reports
- Unable to establish a connection with the integrated components

## Data is not populated in the Anomaly Reports

Solution: Ensure that the ADAudit Plus, EventLog Analyzer and Cloud Security Plus components are integrated with Log360. Also ensure that PAM360 is integrated to the Log360 UEBA component.

### Step 1: Download and install the components

If you already have the components installed and running, you can skip this step and proceed to step 2.

- Download the components either from the links available in the Log360 dashboard or from the Log360 website.
- Install the components one-by-one by double-clicking the downloaded .exe files and following the installation wizard.
- Once the installation is complete, start the components by double-clicking on the desktop shortcut icons.

### Step 2: Integrate the components

Make sure that the versions of the components running are compatible with that of Log360's, before proceeding with the steps below.

- Navigate to Admin → Log360 integration. Click on the relevant tabs.
- Enter the name or IP address and the port number of the server on which that particular component is running.
- Select the connection Protocol from the drop-down menu.
- Click Integrate Now.

## Unable to establish a connection with the integrated components

Solution: This could be due to the simultaneous changing of ports. Navigate to Admin → Administration → Log360 Integration, and click Update in the respective integrated component's tab.