Industry: Financial services
Location: India
Continuous visibility into KFIN's complex IT environment
Reduced MTTR by 90%
Precise answers that help streamline customer experiences
Prioritized what matters, resolved issues, and sped up business outcomes
Founded in 1983, KFin Technologies is a leading transaction processing platform in South East Asia. The organization aims to serve the mission-critical needs of asset managers with clients spanning across mutual funds, AIFs, pension, wealth management, and corporations in India and abroad. With innovation and customer satisfaction as its primary vision, KFintech is currently looking to expand in insurance transaction processing and fund administration.
KFintech provides mutual fund, global fund, investment fund, private wealth management, and other financial services. Since these services are critical, any unexpected downtime or degradation in service can have a staggering impact on business and can affect the trust of customers. However, given the complexity of KFintech's environment, keeping tabs on the health, availability, and performance of several applications across the application infrastructure seemed almost impossible with legacy monitoring tools that required extensive manual interventions.
"In this competitive, digital-focused world, it is important to keep innovating in order to cater [to] the evolving needs of the customers. Our customers are typically in a hurry to access the information they want or process high-volume financial transactions securely and quickly. We wanted an application monitoring solution that would help our systems run 24/7 [and] improve flexibility and agility without compromising service availability or performance," says Vijayram Kasinadhuni, senior program manager at KFIN Technologies.
Being in the financial services industry and having access to a surplus amount of data, it was pertinent for KFintech to ensure that the performance of its databases was on point. With Applications Manager, KFintech was able to gain end-to-end insight into essential transactions, identify slow-performing queries, eliminate recurring performance issues, and ensure uninterrupted service delivery.
"Applications Manager has given us deep, 360-degree visibility across the entire application delivery chain." - Vijayram
"We knew that Applications Manager was the tool we wanted right from the evaluation period. The unified platform, easy to navigate UI, and in-depth visibility the product offers are few of the primary reasons that drove us to choose the product. Thanks to the extensive fault management features and AI-powered smart alerts, the team was able to reduce MTTR by 90%," says Vijayram.
The IT team was also impressed with the tool's APM Insight capability, which gave code-level insight across KFintech's Java, .NET, Ruby on Rails, PHP, and Node.js applications along with enhancing the speed of its DevOps cycle significantly.
Continuous visibility: As the number of transactions that KFIN Technology processed per day grew, continuous visibility became a necessity. With Applications Manager in place, the IT team is now able to gain holistic visibility into the performance of business-critical applications and services, and ensure end-user satisfaction. "The industry we work in is quick-paced and completely focused on fulfilling customer requirements. Having end-to-end insight across our IT infrastructure and end-user activity helps us continuously improve our standard of service," says Vijayram.
"The unprecedented visibility that Applications Manager provides has been beneficial and has helped us understand where exactly to look to solve a problem." - Vijayram"
Enhanced operational efficiency: One of the primary goals the team had before deploying an application monitoring solution was to remediate issues before end users were affected. "With Applications Manager, we were able to reduce S1 incidents significantly. We are able to find bugs and inefficiencies without having to scour through thousands of lines of code, [and we can] identify abnormal activities in production and development environments without falling prey to false alerts. This has freed up so much of our time and has enabled our team to switch [its] focus towards innovation," says Vijayram.
Precise answers: KFin Technologies leveraged Applications Manager to obtain precise answers about performance anomalies. The tool helps prioritize alerts based on business impact and drills down to the root cause of issues. This ability enables the IT team to obtain a contextual understanding into the pattern of errors and eliminate blind spots, thereby optimizing the customer experience.
Optimized experiences: By gaining a comprehensive picture into the real-time customer experience and pinpointing the issues amongst the several thousand dependencies in their environment, KFintech is able to optimize its digital services further.
It allows us to track crucial metrics such as response times, resource utilization, error rates, and transaction performance. The real-time monitoring alerts promptly notify us of any issues or anomalies, enabling us to take immediate action.
Reviewer Role: Research and Development
Tech Support Manager, Lexmark