As a pioneer of audio electronics solutions for all in-vehicle communication demands, this organization has delivered an enhanced driving experience to more than 50 million vehicles across the globe.
With over 60 years of experience, this organization has been a trailblazer in the audio electronics industry. It has been recognized by Guinness World Records, NASSCOM, and many more for its contributions to the world of audio technology.
The company prioritizes clarity in voice calls and commands as well as overall stress-free in-vehicle communication. Providing a smooth, dynamic user experience is vital to maintaining the brand’s reputation.
A cloud operations engineer at the headquarters of the organization explained the Over the Air (OTA) team's task: "Our team handles the company's systems in the cloud. Our task is to ensure that we can monitor all the applications and infrastructure components delivering our services in real time. For us to deliver a superior experience, we need to be able to proactively identify and remediate performance issues so our customers aren't impacted in any way."
After coming across Applications Manager while researching monitoring solutions, the OTA team evaluated the product on a proof-of-concept basis. Applications Manager was selected to improve on three key areas:
"The proof of concept went way better than what we had initially expected. We were pretty impressed with the end-to-end visibility, the alert management, and the easy-to-navigate capabilities of the tool. During this period alone, we were able to get considerable insights into some inefficiencies and bottlenecks," stated a cloud operations engineer.
The organization's OTA team now uses Applications Manager to gain insights into every component in the application delivery chain. With Applications Manager’s file directory monitoring, the team can now obtain visibility into log files and receive instant alerts when there is an exception specific to the organization’s environment.
APM Insight is one of my favorite features. It gives contextual, code-level insights into our applications. After deployment, the agent quickly discovered all the transactions within our applications and pointed to the exact line of code responsible for slowness," said a cloud operations engineer at the organization.
Automatic visibility and instant value: Applications Manager’s intuitive UI provides the organization with a consolidated view of its hybrid cloud environment with minimal manual effort.
Healthier customer relationships: Ever since Applications Manager was deployed, the OTA division has continually used the solution to find the root causes of potential problems.
A reduced MTTR: Applications Manager's AIOps-assisted smart alerts help the organization identify, diagnose, and remediate problems in real time. This allows the team to focus on more crucial tasks.
Just within the span of six months, we have seen a 10% drop in customer complaints. We are able to get precise answers to problems and resolve over 90% of issues before end users are impacted."
It allows us to track crucial metrics such as response times, resource utilization, error rates, and transaction performance. The real-time monitoring alerts promptly notify us of any issues or anomalies, enabling us to take immediate action.
Reviewer Role: Research and Development
Tech Support Manager, Lexmark