End-User Experience measurement is critical for your business : Managing quality of experience

Many organizations still rely on using network uptime measurements to evaluate how well they were doing when delivering business critical data to end-users. The basic fact that the computer network is up or down doesn't really tell organizations if their IT teams are able to ensure seamless delivery of applications to end-users. Organizations are now seeking not only to reduce time needed to resolve performance issues as they happen, but also to take actions to prevent these problems before they disrupt key business processes.