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Case Study

Prince Edward Island Provincial Government Takes Charge of Its IT Environment with Applications Manager

Ruslan Konviser "ManageEngine's Applications Manager has been proactively managing our entire heterogeneous application environment for the past seven years." - Doug Thomson, senior systems administrator, PEI provincial government.

Background

Prince Edward Island (PEI) is Canada's smallest and greenest province. The data services team of the PEI provincial government serves the technology needs of the province's major departments, including the Department of Tourism and Culture; the Department of Finance, Energy, and Municipal Affairs; and the Department of Health and Wellness.

Apart from this, they also cater to myriad online services for activities like housing, recreation, job search, and municipal tax payments. These services are accessed by the 15,000 employees of the PEI government as well as the entire population of the province, which currently stands at 146,283. The access to these services ranges from intranet applications to external apps available via the Internet.

  • Overview
  • Company : PEI provincial government
  • Location : Prince Edward Island, Canada
  • Industry : Government
  • Why Applications Manager?
  • Easy to install and use
  • Provides proactive alerts
  • Faster troubleshooting

The data services team provides support for application servers including Apache Tomcat, JBoss, and IBM WebSphere. The database support includes Oracle, Microsoft SQL, IBM DB2, Sybase, Foxpro, and MySQL. Apart from this, the team also provides support for Apache servers, which deliver critical information to the citizens via the official government website.

"The day-to-day activities of the government depend on the smooth running of these applications, so the users are able to access these services without any interruption."

The Challenge

Doug states that the main challenge faced was analyzing anomalies and usage patterns while running an application. Due to the wide range of applications, after-hours support was another problem. He adds, "The main technical challenge was the ability to monitor servers, databases, and URLs from one location and to send alerts when thresholds were crossed."

The Applications Manager Difference

The PEI provincial government has been using Applications Manager since October 2007 at its location in Charlottetown, PEI.

With Applications Manager, no additional agents were required and access to the servers was already in place for support and troubleshooting. The alerting capability of Applications Manager was another deciding factor and has been very beneficial. Specifically, the alerting feature helps Doug and his team:

"After investigating other open source application monitoring systems, Applications Manager was chosen because it had the features that we were looking for. We found the solution easy to setup, use, and configure."

  • Notify the 'on-call' technician when an application or database is having problems after hours.
  • Report the availability of the server over periods of time and track hard drive, processor, or memory usage over time.
  • Proactively identify issues even before the users do, leading to reduced help desk calls.

"We need to just look at the Applications Manager console to see the status of all the interconnected servers. This saves a considerable amount of time on troubleshooting an application where the problem server is not evident."

The proactive environment created by Applications Manager keeps Doug and his team stress free, making the PEI provincial government another happy ManageEngine customer.


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