Navigating hybrid-cloud complexities
"When transitioning to a new observability platform, our primary aim was to ensure we were investing in the best platform available," said Mediavillo. "What we needed was a solution that could offer complete 360-degree visibility into all our applications and their interdependencies. Despite our familiarity with ManageEngine, we conducted thorough research, and reviewed customer feedback, leading us to the obvious choice, Applications Manager."
While SIS's environment includes data from numerous servers, databases, and container applications, Applications Manager centrally collects and contextually correlates data, all within a single, consolidated view. "This real-time observability was instrumental in swiftly identifying the root cause of a performance degradation issue within an access control and guest registration system during a major event," recounted Mediavillo. "It allowed us to promptly resolve the problem and ensure a seamless guest experience."
Mediavillo recalled another incident from SIS's Secure Logistics division, where the seamless operation of Azure workloads was paramount. The mission involved securing the transportation of high-value assets for a client, relying on Azure-based applications for real-time tracking and security. During a critical operation, an unexpected disruption in the Azure tracking system threatened to compromise the team's real-time visibility into the asset's security. In response, SIS US turned to Applications Manager for assistance. "We swiftly identified the issue—an unexpected surge in resource utilization that could have led to a service outage and asset security breach. Our proactive adjustment of Azure workloads averted a major incident and upheld client asset integrity," said Mediavillo.