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Remote Control - Knowledge base

Unable to connect to Remote Desktops

Problem

The Remote Control feature is marked as an interactive service. However, the system does not allow the interactive service to run. Therefore, this service does not function properly.

Cause

You cannot establish a connection with the computer because it has more than one IP address.

Resolution

You are required to enter the correct IP address of the computer that you are trying to connect to. You can view the IP addresses assigned to a computer in the IP address column on the Remote Control page. The address are listed against the name of the computer. To enter the correct IP address, follow the steps given below:

Note: This is applicable only to computers in a LAN.

  1. Click the Tools tab
  2. Click Remote Control
  3. Determine which IP address is correct by pinging each IP address that is listed against the computer that you want to connect to. Follow the steps given below:
    1. Click start>Run
    2. Enter cmd
    3. Click OK
    4. Enter <ping> <IP address>
    5. Press Enter
  4. Click Edit IP address against the computer that you want to connect to
  5. Enter the correct IP address
  6. Click Connect

You have entered the correct IP address. You can now connect to the computer.

Applies to: Remote Desktop Management, Troubleshoot Remote Desktop, Remote Desktop Connection Problems

Keywords: Remote Desktop, Manage Remote Computers, Troubleshoot Remote Machines

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