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# Self-Service Features:

#### ADSelfService Plus offers end users the ability to perform the following tasks without help desk intervention:

- Self-Password Reset: The flagship feature of this application; ensures that help desks don't have to deal with password reset calls anymore.

- Self-Account Unlock: Allows end users to unlock their locked out accounts by themselves.

- Change Password: Grants end users the ability to change their logon passwords.

- Self-Directory Update: Empowers end users to update their profile information without waiting for help desks.

- Mail Group Subscription: Enables end users to subscribe or unsubscribe from distribution groups on their own.

- Mobile-based Password Management: Enables end users to manage their passwords 'on the go' from their mobile devices. ADSelService Plus offers native Android and iOS apps, as well as a mobile WebApp for other mobile platforms.

## Other Features

- Password Expiry Notification: Notifies end users whose passwords are about to expire so that they can change the passwords before they expire.

- Multi-Platform Password Synchronizer: Any password change happening through ADSelfService Plus can be synchronized with a wide range of cloud-based applications, on-premise applications and also non-Windows systems.

- Employee Search: Provides end users the option of looking up the details of fellow employees (along with Organizational Chart).

## ADSelfService Plus Feature Categories

The features offered by ADSelfService Plus can be categorized into:

- Enrollment based Features

- Non-Enrollment based Features

#### Enrollment based features

Users must complete the enrollment process in ADSelfService Plus to be able to use these features. Self-Password Reset' and 'Self-Account Unlock' fall under this category.

#### Non-Enrollment based features

These features can be used even if the users are not enrolled into ADSelfService Plus. Following are the features in this category:

- Change Password

- Self-Update

- Mail Group Subscription

- Employee Search

- Password Notification

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