ITIL CMDB software - ManageEngine ServiceDesk Plus

Maintain a repository of all IT assets and services

Gain in-depth visibility of your IT infrastructure, improve system reliability

Organize all your business critical configuration items in one place and give your technicians in-depth visibility of all accumulated IT assets and services.
Understand how your business entities are webbed with one another using simplified relationship maps.
Quickly fetch CIs into the application using .CSV files and import relationship maps using CMDB APIs.

Know the connection, define Configuration Items(CIs) and map relationships

Define new CIs and organize them under specific categories for easy reference.
Use predefined CI relationships or add custom CI relationship types based on your requirement.
Configure direct and inverse relationships between CIs. These relationships are the fundamental connectors that would relate two or more CIs when building a CMDB.
Draw CI relationship maps using a simplified drag and drop interface.

Map your IT environment to assist decision making during incidents, problems and changes.

Configuration management database (CMDB full form in ITIL) comparison

Get comprehensive information on all CIs with integrated ITSM processes

Support other ITSM processes, speed up resolution

Refer the CMDB to understand the cascading impact of incidents during incident analysis.
Trace the root cause of incidents to minimize their recurrence.
Understand how planned changes can impact your IT environment to implement risk free changes.
Ensure that your IT assets are audit-ready.

It is easy and beneficial to walk through the CMDB and get the asset information and the associated changes. Every module in ServiceDesk Plus is well integrated, be it change, assets, or CMDB.

Gregory Booth, associate director of IT services, Michigan Technological University

Maintain a centralized repository for all your Configuration Items

Let's support faster, easier, and together