Make informed business decisions with the PinkVERIFY® - certified IT asset management capability in ServiceDesk Plus, ManageEngine's flagship IT service desk software. Keep track of all your assets - hardware and software - throughout their entire life cycles.
The asset management module in ServiceDesk Plus is packed with thoughtful features, including multiple methods of scanning assets; agent-based scan, barcode scans, network scans, and more help you import all your assets. Ensure compliance using integrated software license management. The asset management module also seamlessly integrates with other ITSM processes, including incident, problem, and change management, to help you track all tickets associated with your assets.
The asset management piece is probably the most important part of ServiceDesk Plus and the most helpful part of the tool. I would say that the asset management module has provided the biggest added value to the business.
Inventory
scanning
Software asset
management
Asset
life cycle
Asset
loaning
Asset
replenishment
Handling
consumables
Asset reports &
dashboards
CMDB
Discovery techniques for windows:
Unified agent for asset discovery (Windows, macOS, and Linux)
Network and credentials.
Probe scanning (Distributed asset scan)
Bar code scanning.
Licence management with suite licencing, ability to upgrade and downgrade licences.
Create multiple license types and associate them to manufacturers.
Licence agreement management.
Compliance management.
Keep track of all assets in one place.
Create multiple asset states.
Automatically scan all assets. Mark the asset states that need to be scanned.
Configure depreciation rates to keep track of asset value/cost over time.
Loan assets to users for a limited time.
Keep track of all loaned assets in one place.
Get notified when a loaned asset is nearing expiry
Send automated email notifications to technicians when the asset inventory in the store falls below a certain threshold.
Configure site-based replenishment thresholds for assets.
Configure thresholds across products and product types.
Add, view, and track all your consumables centrally.
Maintain records of the purchase cost, vendor, and site where each consumable is allocated.
Indicate the asset states and allocate consumables to users, departments, and sites.
Check all the costs associated with consumables in a single place.
Keep track of all your assets with real time dashboards like total number of assets, workstations, software, purchase orders & contracts and more out of the box.
Create standard, custom and audit reports.
Define CIs and map their relationships in a hierarchial or network structure.
Discover CIs and their relationships automatically.
Graphical view of CIs and their relationship map.
Create new CI types.
Create different business views to map the relationship between CIs for different services.
Import CIs though a CSV file and CI relationships through an XLS file.
Export the CI relationship map as a PDF or PNG file.
Inventory scanning
Discovery techniques for windows:
Agent based scan
Agent-less scan. (Domain and network scan)
Discovery techniques (Macs, Linux, Printer, Unix, VMware and other network devices)
Network and credentials.
Probe scanning (Distributed asset scan)
Bar code scanning.
Software asset management
Licence management with suite licencing, ability to upgrade and downgrade licences.
Create multiple license types and associate them to manufacturers.
Licence agreement management.
Compliance management.
Asset life cycle
Keep track of all assets in one place.
Create multiple asset states.
Automatically scan all assets. Mark the asset states that need to be scanned.
Configure depreciation rates to keep track of asset value/cost over time.
Asset loaning
Loan assets to users for a limited time.
Keep track of all loaned assets in one place.
Get notified when a loaned asset is nearing expiry
Asset reports & dashbords
Keep track of all your assets with real time dashboards like total number of assets, workstations, software, purchase orders & contracts and more out of the box.
Create standard, custom and audit reports.
CMDB
Define CIs and map their relationships in a hierarchial or network structure.
Discover CIs and their relationships automatically.?
Graphical view of CIs and their relationship map.
Create new CI types.
Create different business views to map the relationship between CIs for different services.
Import CIs though a CSV file and CI relationships through an XLS file.
Export the CI relationship map as a PDF or PNG file.
Gain control over all hardware and software inventory
Multi-source discovery modes (agents, Windows/network/distributed scans), and barcodes
Classify asset and product types
Asset types and product types
Track assets across their life cycle from requisition to retirement, along with ownership
Asset states, user-workstation mapping, and asset loans
Map relationships between assets and business services
CMDB, CI types, CI relationships, and business views
Keep track of asset depreciation and other costs
Depreciation, cost center, and GL codes
Manage all your software license investments
Software, license, and agreement types
Track software usage and compliance
Software metering; software and license dashboards
Stay on top of IT purchases
Purchase management, vendor list, approvals, invoice and payment, and associated assets
Centralize the asset contracts management process
Contract details, renewal details, child contracts, expiry notifications, and associated assets
Ensure that your ITAM supports other ITSM processes
Asset information in incidents, problems, changes, and projects; mapping to CMDB
Hardware summary
Software summary
Audit history by workstation
Audit history by timeline
Audit history by changes
Total number of loaned assets
Prohibited software installations
Rarely used software installations
Computers by OS
Total number of active contracts
Assets depreciated by 50 percent or below
Assets by product type
Assets by vendor
Assets by site
