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Features Standard Edition
(IT help desk software)
Professional Edition
(help desk + asset management)
Enterprise Edition
(help desk + change + asset + project)
Help Desk
Manager Dashboard
Automatic email to ticket conversion
Active Directory Integration
LDAP Integration
Import from CSV files
User Survey
Complete History of Request
Multi Site Support
Remote Control using the unified agent   Add-on Add-on
IT Help Desk Reports
  • Canned Reports
  • Customizable Reports
  • Query Builder
  • Scheduled Reports
  • Export as CSV, XLS & PDF
Automatic Dispatch
SLA Management
Priority Matrix
Load Balancing
Auto Device Discovery  
Agent-based scanning  
Distributed asset scan  
Notify Technicians
Holidays / Operational Hours
Knowledge Base
Self Service Portal
API Integration
Asset Management  
IT Project Management Add-on Add-on
Purchase Management  
CMDB   Add-on
Service Catalog
  • Service Request Approval
Add-on Add-on
Incident Management
Custom Request Form Templates
Problem Management
  • Problem Management Workflow
    • Problem Analysis
    • Work Around & Solutions
    • Incidents & Problem associations
  • Optional Problem Closure Rules
  • Free flowing text and attachments support for Problem Recording
  • Comprehensive Problem Reports
Add-on Add-on
Change Management
  • Support Different Types of Change
    • Standard Change
    • Minor Change
    • Major Change
    • Significant Change
  • Change Approval Board
  • Approved Change Reports for scheduling
  • Forward Schedule of Changes
  • Change Calender for easy scheduling
  • Change History
Add-on Add-on
Release Management
  • Create custom release templates, roles, and statuses.
  • Build release workflows on a drag-and-drop canvas.
  • Configure stages, statuses, and transitions for each workflow.
  • Create impact, rollout, backout plans, and implementation checklists.
  • Conduct post-deployment training and review.
  • Announce planned downtime from within the release module.
Add-on Add-on
Custom Module
Computer Telephony integration Add-on Add-on
Password Reset Tool Add-on Add-on Add-on
Fail Over Service Add-on Add-on Add-on
Operating System Support
  • Windows
  • Linux
Database Support
  • Postgre SQL
  • MS SQL
Free up to 5 technicians NA NA
Paid version starts @ US$ 1,195 Annually
(10 technicians)
US$ 495 Annually
(2 technicians & 250 nodes)
US$ 1,195 Annually
(2 technicians & 250 nodes)

Plans & pricing

Find the perfect fit for your help desk

Cloud On-premises
Let's support faster, easier, and together