If you are an existing Endpoint Central user, follow the steps given below to integrate Jira with Endpoint Central add-on:

• Click Configure Endpoint Central.
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• Here, enter the server URL with the port number. For example: https://dc-server:8383
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• Now, furnish the Username and Password of the technician who has administrative privilege in Endpoint Central. Next, choose the type of user authentication, either Active Directory Authentication or Local Authentication. After that, click Finish.
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• Now, the user association window will open. If you do not want to associate users now, click I'll do this later. Only the currently logged in user (highlighted in green) will be mapped.
  
  If you want to associate users now, first choose a user and click Associate. Search and select the respective Jira user. Repeat this for all the users you want to associate. Next, click Save Mapping.
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    Note: If the respective mail addresses of the users in Jira and Endpoint Central are same, then those users will be highlighted in blue. If they differ, then those users will be highlighted in grey.
    You can associate the users highlighted in grey manually.
    Now if you click Save Mapping, then all the associated users will be mapped to Jira.
• You will be redirected now to the Getting Started page. Go through the page and click Close.
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• In this page, you will find the summary of the integration between Endpoint Central and Jira.
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Steps to configure Jira from Endpoint Central

1. Login to Endpoint Central and go to the Admin tab, under Integrations, click Jira Settings.
2. Here, click Integrate Now and choose Cloud from the drop-down menu.
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3. Now, enter the Jira domain name opposite to the Jira base URL field. Note: Do not enter .atlassian.net in the field as it is appended automatically. For example:
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4. Subsequently enter the Jira User Email.
5. Click the Generate option on the right, that is placed opposite to the API Key field.
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6. Now, click Create API token.
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7. Provide a Label name and click Create.
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8. After that, copy the key and paste it opposite the API Key field. Click Save.
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9. You have successfully integrated Endpoint Central with Jira Service Management Cloud
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Additional features after integration:

Synced assets

The Endpoint Central assets can be synchronized with Jira Service Management Cloud. You can store and check the details of your managed computers and mobile devices under the Synced Assets tab.

To synchronize your assets to Jira Service Management Cloud through Endpoint Central app, go to the Setup Server page, click Run Sync button under the Sync Assets section.

The asset synchronization process will begin and after it is finished, you will be able to view your asset details by clicking the view synced assets button in the Synced Assets page.

Click Run Sync button whenever there's a change in device's status in Endpoint Central so that the changes are in turn reflected in Jira.

The synced assets can be linked to a specific issue by searching them in the linked assets field in the issue page. Subsequently, you can view the details of the linked device here and use the Endpoint Central features to manage it.

Auto assign Assets

By enabling the Auto Assign assets feature, the Windows machine is automatically mapped to that issue whenever as issue request is created in Jira. This saves a lot of trouble for the issue resolver as there is no longer a need to map the machines manually.

Note: This feature is currently available for Windows machines only.

Go to the Setup Server page, enable Auto Assign assets here.

User Association

Note: Only Jira administrators can access this page and associate users.

Only the associated users can access the Endpoint Central features and use them to manage both computers and mobile devices.

To associate Endpoint Central users in Jira,

• Login to your Jira Service Management Cloud server. Click Settings on the top right and select Apps.
• Under Endpoint Central on the left pane, click Associate Users. All the users in Endpoint Central will be listed here.
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• Now, you can associate users by clicking Associate under the Action column for a particular user. The details of that user will be mapped in Jira.
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