Self Service Portal Reports

When creating software packages in Software Deployment, these packages can be published to the Self Service Portal. This portal allows end-users to install applications independently. Before any software becomes accessible to users, IT administrators review and approve the software. Self Service Portal Reports help to understand the usage of the portal and its impact on the business.

Table of contents

1. Self Service Portal Reports
2. Self Service Portal Dashboard
3. Self Service Portal Usage Reports

Self Service Portal Reports

Endpoint Central provides detailed usage statistics through reports and a dashboard, offering insights into the return on investment (ROI) and evaluating the overall effectiveness of the Self Service Portal.

To access these reports, navigate to Reports > Self Service Portal Reports on the web console. You can choose between the dashboard, which provides ROI data, and usage reports, which offer insights into various usage metrics.

Self Service Portal Dashboard

Self Service Portal dashboard provides insights on how the business is benefited by it's usage. The insights generated can be exported for internal audit and reporting.

Return on Investment (ROI) refers to the benefits gained in relation to the cost of using the Self Service Portal for software deployment. It can be configured in Self Service Portal Settings > ROI Settings. Once it is configured and the users installed softwares from SSP, it will be reflected in dashboard.The dashboard provides a comprehensive overview of these metrics, including:

1. Total savings realized through self-service deployments
2. ROI for different local and remote offices to assess the effectiveness of the SSP in different locations
3. Number of software installations performed by users
4. User with the highest number of installations to identify top contributors
5. Total user installations and package installations
6. Frequently installed packages to understand popular software choices

Example : If the average salary of a technician is configured as $2USD/hour in Endpoint Central. When users install 37 software through the Self Service Portal (SSP), it takes them 2 hours 23 minutes and 51 seconds, saving the technician's time. The cost of the user performing this task is calculated as $4.80USD, based on their time and the configured salary. Additionally, the SSP avoids generating 37 support tickets, reducing the workload on IT staff. This process boosts overall productivity and reduces costs by shifting routine tasks to end users.

• Fewer Tickets: By empowering users to install software, the SSP reduces the number of support tickets for approval IT staff need to handle.
• Cost Efficiency: Users can perform tasks themselves, which is typically more cost-effective than having a higher-paid technician do the same job.
• Faster Resolution: Users can quickly access the tools and software they need without waiting for IT support, leading to faster task completion and reduced downtime.
• Immediate Access: With the SSP, users can access the resources they need at any time, which is particularly beneficial in remote or distributed work environments.

Self Service Portal usage reports

The Self Service Portal Usage Reports in Endpoint Central provides a comprehensive view of software installations carried out by end-users through the Self Service Portal (SSP). This feature is designed to give IT administrators insight into how users interact with the portal, track installation activities, and assess the effectiveness of the SSP in streamlining software deployment processes. 

Key Details:

• Package Name: The specific software that was installed by the end-user.
• Computer Name: The name of the device where the installation took place, allowing for easy identification of the machine involved.
• Installed User: The user session during which the software was installed.
• Action Type: This explain whether a particular software is installed / uninstalled.
• Action Launch Time: The exact date and time when the installation was initiated, helping to track when software was deployed.
• Duration: The total time taken to complete the installation, offering insight into the efficiency of the process.
• Domain Name: The network domain associated with the user's device.
• Remote Office: Indicates whether the installation was performed on a device located in a local office or a remote site.

If you want to track the software usage, you can configure software metering rules to achieve it.