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Applicable For Endpoint Central MSP 
 
 
On-PremisesCloud

How to transfer super admin privileges to other user?

Description

The first admin who creates an account with the Central Sever, will be considered as the Super Admin for the organization. Super admin does not possess excessive privilege than an administrator, however super admin cannot be deleted from the organization.  In case of a Super Admin leaving your organization, Central Sever allows you to seamlessly change or transfer the admin privilege to another user. The following are a few possible scenarios and the steps to resolve them.

Scenario 1 - If the Old Admin's Endpoint Central or Zoho Credentials is available

  1. Navigate to the Admin Tab.
  2. Select User under UserAdministrator.
  3. On the user page, click the three-dotted action button in the action column.
  4. Click on Transfer Admin Privilege.dwg trueviewer
  5. Enter the e-mail address of the new user who will be given the administrator privilege and click Transfer.
  6. If the new user is already a part of the organization, the ownership will be transferred immediately and the existing administrator's rights will be removed.
  7. If the new user is not part of the organization, they will receive an e-mail to join the organization. The existing administrator's rights will be removed once the new administrator has joined the organization.

Note: Once the Super Admin role is transferred to a new user, the old Super Admin account will be removed. This action will have the following impacts:

  1. Personalization settings configured by the old Super Admin will be removed.
  2. Custom filters created by the old Super Admin will be deleted.
  3. The email address configured by the old Super Admin for notifications will be removed.
  4. Credentials added by the old Super Admin will be deleted. If these credentials are used for Active Directory (AD) domain synchronization or task deployments, those configurations will be impacted. Reconfiguration will be required for proper functioning.
  5. Integrations set up by the old Super Admin may be affected. You may need to review and re-enable the necessary integrations.

Scenario 2 - If the Old Admin's Endpoint Central or Zoho Credentials is not available but his mailbox is accessible

  1. On the Central Sever Login page, Click on the Forgot password option.
  2. Enter the Old Admin's Email address.
  3. Reset the password and follow the steps from Scenario 1.

Scenario 3 - If the Old Admin's mailbox is accessible but Endpoint Central or Zoho Credentials is not available and also unable to reset password

  1. Send an email from the Super Admin to endpointcentralcloud-support@manageengine.com mentioning that the admin transfer to the New User is authorized/approved.

Scenario 4 - If no other administrators are available

  1. Send an email from any of the to endpointcentralcloud-support@manageengine.com mentioning that the admin transfer to the New User is authorized/approved.
  2. If the Orgnization Super Admin is not known, Contact Support.

Scenario 5 - If none of the above is possible

  1. Send an email from any of the existing Administrators to endpointcentralcloud-support@manageengine.com mentioning that the admin transfer to the New User is authorized/approved.
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