While Applications Manager helps you keep all your apps and servers in check for any unexpected anomalies and alarms, ServiceDesk Plus gets your technicians instantly on an issue and brings down the mean time to resolve an issue. Let ITOM and ITSM collaborate and help you achieve more from your organization with this integration.
The seamless two-way integration of ServiceDesk Plus with Applications Manager provides a visual map of your entire IT infrastructure & applications, by automatically discovering all the IT components in the configuration management database (CMDB) of ServiceDesk Plus and then creating dependencies amongst them in Applications Manager. Track all the configuration items (CIs) in your IT infrastructure, map relationships and predict the impact of CIs on your business, if any modification is made.
Automate the process of categorizing, prioritizing, and assigning tickets to technicians in ServiceDesk Plus from within Applications Manager. Create a ticket, track the change in status of the ticket, and all its updates until it is finally resolved.
In Applications Manager, when a predefined condition for a particular monitor violates its threshold value, an alarm is instantly generated and consequently a configured action is executed.
With APM-SDP integration, configure this alarm action as a ticket action in Applications Manager and every time an alarm is raised
See it instantly get lodged as a ticket in ServiceDesk Plus and let your technicians take it from there!
With everything automated, forget about tracking your tickets manually all the time. Ensure no ticket is unattended. Ever.
ManageEngine ServiceDesk Plus (SDP) On-Demand is an online help desk software built on the ITIL framework with integrated asset management capability. ServiceDesk Plus MSP is a web based, ITIL-ready help desk software designed specifically for managed service providers. Cloud, on-premises or MSP, integrate your SDP deployments with Applications Manager today and resolve your IT performance issues effectively with quicker updates and better tracking. Let your APM personnel collaborate with your HelpDesk professionals to deliver better, faster and uninterrupted services to users.
If you haven't tried ServiceDesk Plus yet, you can do it now.
It allows us to track crucial metrics such as response times, resource utilization, error rates, and transaction performance. The real-time monitoring alerts promptly notify us of any issues or anomalies, enabling us to take immediate action.
Reviewer Role: Research and Development
Tech Support Manager, Lexmark