Convert Applications Manager alarms into ServiceNow incidents
Integrate Applications Manager with ServiceNow to create actionable incidents directly from application or server errors. Leverage Applications Manager's alerting capabilities and receive alerts when and where you need them.
Seeing code-level insights from Applications Manager alongside critical alerts from the rest of your production stack helps you gain situational awareness and respond faster to production issues. Drop your average mean time to repair (MTTR). Solve problems faster and significantly reduce IT costs.
Automatically create, update and close tickets in ServiceNow based on performance monitoring. Avoid time spent in gathering details of outages and manually notifying them in ServiceNow. Improve the efficiency of your service desk by focusing on fixing problems and not on internal administration.
Configure Applications Manager to automatically add events in ServiceNow for all the threshold breach alerts. This enables you to reduce the MTTR by automating the creation of events and mapping them to the alerts, thus reducing the menial task of adding events manually.
Automate the process of categorizing, prioritizing, and assigning tickets to technicians based on predefined error conditions. Make sure that every incident has a clear owner and you can track it's progress until it has been resolved.
Quickly and seamlessly share information about application or service outages to facilitate quick identification and resolution of performance problems. Make sure your operations and service management teams work together effortlessly during service disruptions.
It allows us to track crucial metrics such as response times, resource utilization, error rates, and transaction performance. The real-time monitoring alerts promptly notify us of any issues or anomalies, enabling us to take immediate action.
Reviewer Role: Research and Development
Tech Support Manager, Lexmark